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Shipping Policy

International purchases can only be processed online. If you have any questions please communicate with us through our email and we will be happy to help you.

To cancel an order
Please contact us through our email:
If the item has already been shipped than the process should be treated as a return.

Online purchases can be returned or exchanged up to 7 business days upon arrival of the item. Please send an inquiry to to obtain the address and any further instructions to where and how the item should be sent.

Products returned, should be according the following instructions, on the contrary MERCEDES WEST may be unable to complete the return:
• Items should be accompanied by receipt of purchase and guarantee.
• Items should be returned in same condition and with original packaging (in order to warranty the integrity of the piece).
• Products should not show signs of having been worn.
• Upon confirmation of the received product, with all the above requisites having been followed, the payment will be returned.

The recipient of an international shipment may be subject to such import taxes, custom duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control overthese charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Security Policy
Mercedes West – Online Store has all computer exchanges cryptographed in every information processed. There no human intervention, preventing non-authorized persons to intercept data or utilize it to commit fraud. The personal information that goes through our online purchase process is codified, from the personal data to the form of payment. Every transaction is executed with PAYPAL, and your data is protected so your purchases can be made securely.

Care of your Piece
Mercedes West jewelry is fabricated manually under strict quality control.
Each piece is unique, and its individual features are emphasized according to its use and time, making them even more precious! The longevity of the piece depends of the care it receives, this way you should avoid direct contact with perfume, lotions, hair spray and excessive sweat.
Store your jewelry separately since the contact between metal pieces and stones of different hardness could damage them. Use preferably the original packaging or envelopes of leather or fabric.

With time silver and gold suffer a natural slight change in color, a result of the natural oxidation of the metal. Simple cleaning will return the piece to its natural color. Soak the piece in warm water for 10 minutes with a little piece of neutral soap, then use a soft brush and rinse with plenty of water, and dry with a soft cloth.
Pearls and corals and other organic gems need extra care: they cannot have contact with the salty sea water or pool water. They should be cleaned only with a soft humid cloth, without brushing or any harsh friction.

The 24k gold plated steel cord, which has high resistance, lightness and elegance; with use it may acquire marks. If you wish your wire to remain in its original state, avoid folding it, since it will not return to its previous shape.

If you have further questions on the maintenance of your piece, you may contact us at any time in our email
Jewelry transmits emotions and can live through generations, treat them nicely!